TERMS AND CONDITIONS OF USE

Version 2.1 · Last updated: June 2, 2026

EXECUTIVE SUMMARY (TL;DR)

This summary has NO binding legal value and is provided solely for ease of reading. In the event of any conflict between this summary and the detailed provisions, the latter prevail. Please read them in full.

No refunds. All sales are final, except amounts that mandatory law requires us to return.
The subscription auto-renews until you cancel from your account. Cancellation stops future renewals; it does not refund the current period. You can cancel online, easily, at any time.
You own and are responsible for your content. Krellot is not liable for the use, misuse, virality, reach, platform penalties, or consequences of the generated content.
AI can fail. Generated content may contain errors, biases, or be duplicated with other users. You must review it before publishing.
Disputes are resolved by individual arbitration in NJ. You waive class actions and jury trials, unless you exercise your opt-out within 30 days (see Section 31).
These terms may change. We give you 15 days’ notice; if you disagree, you may reject the change and cancel (see Section 30).

1. ACCEPTANCE OF THE TERMS

These Terms and Conditions of Use (the “Terms”) constitute a legally binding contract between you (the “User”) and Krellot LLC, an entity organized under the laws of the State of New Jersey, USA, with its registered office at 500 Paterson Plank Rd, Union City, NJ 07086 (“Krellot”, the “Company”, “we”), owner and operator of the SaaS platform accessible at https://krellot.ai and its subdomains, including influencer.krellot.ai (the “Service”).

By registering, accessing, browsing, downloading, installing, or using the Service, you expressly acknowledge that you have read, understood, and agreed to be legally bound by these Terms, the Privacy Policy, the Cookie Policy, the Acceptable Use Policy, the Associates Program Terms, the Data Processing Agreement (where applicable), and any other legal document incorporated by reference (the “Legal Documents”). If you do not accept any provision, refrain from using the Service.

Acceptance is manifested through: (i) checking an acceptance box; (ii) clicking “I accept”, “Sign up”, “Start free”, “Subscribe”, or similar; (iii) creating an account; (iv) accessing or using the Service; or (v) making any payment. These acts constitute valid consent under the New Jersey Uniform Electronic Transactions Act (N.J.S.A. 12A:12-1 et seq.) and the E-SIGN Act (15 U.S.C. § 7001 et seq.).

To strengthen the enforceability of the arbitration agreement (Section 31) and the class action waiver (Section 32), the User must accept those sections through a separate, specific, and conspicuous acceptance action during registration or first purchase. The Company will keep a record of such acceptance.

2. DEFINITIONS

The following terms have the meanings indicated, applicable in the singular or plural:

“Account”: the User’s personal or corporate registration to access the Service.

“AI-Generated Content”: any output, text, script, hook, copy, idea, description, hashtag, or material produced by the Platform’s artificial intelligence models.

“User Content”: any input, prompt, brief, brand voice, file, data, image, audio, video, or material uploaded by the User.

“AI Credits”: digital consumption units that are NOT money, NOT redeemable for cash, do NOT accrue interest, and are NOT transferable.

“Plan”: the subscription tier contracted by the User (Free, Basic, Pro, Agency, or any other in effect).

“Subscription Fee”: the periodic amount (monthly or annual) payable for the Plan.

“Billing Period”: the interval (monthly or annual) for which the Fee is charged.

“Beta Feature”: any feature marked as “Beta”, “Preview”, “Alpha”, “Early Access”, “Experimental”, or similar.

“Account Administrator”: the person designated as primary owner of a Pro or Agency Account, with authority to manage users, brands, billing, and configuration.

“Associate”: a User who participates in the Associates Program by referring new paying subscribers.

“Personal Data”: any information relating to an identified or identifiable natural person.

“Business Day”: Monday through Friday, excluding U.S. federal holidays.

3. ELIGIBILITY AND LEGAL CAPACITY

To use the Service, you represent, warrant, and undertake that:

You are at least eighteen (18) years of age. The Service is NOT directed at minors. The Company will delete minors’ accounts without prior notice or refund.
You have full legal capacity to enter into binding contracts under the laws of New Jersey and your jurisdiction of residence.
You do not reside in countries subject to U.S. embargo, nor appear on sanctions lists (OFAC, SDN, EAR Entity List).
You have not previously been suspended, expelled, or banned from the Service.
If acting on behalf of an entity, you have authority to bind it; the term “User” will include you and that entity jointly and severally.
The information provided is true, accurate, current, and complete, and you will keep it updated.

4. REGISTRATION, ACCOUNTS, AND SECURITY

The User is solely responsible for: (i) maintaining the confidentiality of their credentials; (ii) all activities carried out through their Account, whether authorized or not; (iii) immediately notifying any unauthorized use or security breach to [email protected]; (iv) logging out on shared devices.

The Company is NOT liable for losses arising from unauthorized use, credential theft, phishing, malware on the User’s devices, or any cause attributable to the User or to third parties outside the Company. The Company reserves the right to refuse, suspend, limit, or terminate Accounts in accordance with these Terms and applicable law.

5. DESCRIPTION OF THE SERVICE

Krellot is a SaaS platform for AI-assisted generation of scripts, copy, hooks, CTAs, descriptions, content ideas, and related materials for TikTok, Instagram Reels, YouTube Shorts, LinkedIn, podcasts, and other platforms. Depending on the Plan, it includes: brand management, brand voice, multi-client workspaces, generation in EN/ES/PT, competitor analysis, a creator directory, and the Associates Program.

The Service is provided “AS IS”, “AS AVAILABLE”, and “WITH ALL FAULTS”. The Company does NOT warrant uninterrupted operation, absence of errors, absolute security, or specific results (virality, reach, engagement, sales, revenue, conversions, or positioning).

The Company may modify, suspend, discontinue, remove, or add features, and change AI Credit quotas, usage limits, plans, and prices. Changes that materially affect existing subscriptions are governed by Sections 9 (pricing) and 30 (modifications), including prior notice and, where applicable, the rejection right and pro-rata refund described therein.

6. BETA FEATURES AND EARLY ACCESS

The Company may offer Beta Features (including features marked “Beta”, “Preview”, “Alpha”, “Early Access”, “Experimental”, or similar). These features are provided solely for evaluation and testing, may contain defects, are unstable, and may be modified, suspended, or discontinued at any time without prior notice.

Beta Features are NOT covered by any warranty, SLA, technical support, or availability commitment. Their use is at the User’s own risk. The Company will not be liable for data loss, interruptions, or damages arising from the use of Beta Features, to the maximum extent permitted by law.

A User accessing Beta Features agrees to maintain confidentiality about them and to provide reasonable feedback when requested. Feedback provided may be used freely by the Company without compensation.

7. NO SERVICE LEVEL AGREEMENT (SLA)

THE COMPANY DOES NOT OFFER NOR IS IT OBLIGATED TO MEET ANY SERVICE LEVEL AGREEMENT (SLA). The User acknowledges and accepts that:

No minimum uptime is guaranteed.
No technical support response time is guaranteed.
No incident resolution time is guaranteed.
No credits, refunds, or compensation are granted for interruptions, latency, errors, scheduled or unscheduled downtime, maintenance, or unavailability of the Company’s or its providers’ infrastructure (including, without limitation, OpenAI, Anthropic, AWS, Google Cloud, Stripe), except as required by mandatory law.

If the Company offers an SLA in the future, it will be exclusively through a written addendum signed by an authorized representative of the Company.

8. LIMITED LICENSE TO USE

Subject to compliance with these Terms and timely payment of the Fees, the Company grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely in accordance with the contracted Plan.

This license does NOT transfer intellectual property rights. Except with express authorization, it is prohibited to:

Copy, reproduce, modify, translate, adapt, decompile, disassemble, reverse engineer, or extract source code or algorithms.
Resell, sublicense, lease, rent, distribute, transfer, or commercially exploit the Service except in the expressly contemplated agency model.
Build, offer, or market wrappers, derivative products, repackaged applications, intermediary APIs, resold integrations, unauthorized “white-label resells”, or any service that uses the Service or its outputs as underlying infrastructure, without prior written authorization.
Train, fine-tune, align, or develop third-party AI models using the Service, its internal prompts, its outputs, or its pipelines.
Circumvent, disable, bypass, or interfere with watermarks, attributions, AI-detection systems, usage limitations, quota controls, or technical protection measures.
Perform scraping, mining, crawling, harvesting, or any automated data extraction from the Service.
Create multiple accounts to evade Plan limits, restrictions, pricing, free trials, or sanctions.
Share credentials among persons who are not authorized seats of the Plan.
Use the Service in violation of laws, regulations, sanctions, or third-party rights.

9. SUBSCRIPTION PLANS, PRICING, AND AI CREDITS

9.1 Available plans

The Company offers various Plans (Free, Basic, Pro, Agency, and/or any other in effect). The specific commercial terms are described at https://krellot.ai/#pricing and form an integral part of these Terms.

9.2 AI Credits — expiration and non-transfer

AI Credits renew at the start of each Billing Period and are NOT cumulative, unless expressly stated by the Company. Unused Credits expire at the end of the Period with no right to refund, transfer, or compensation. Credits are NOT redeemable for money, do NOT accrue interest, are NOT transferable, and do NOT constitute a financial instrument, monetary value, or “stored value”.

9.3 Pricing and taxes

Prices are stated in USD and do NOT include taxes (sales tax, VAT, GST, IVA, withholdings, or others), which are the User’s responsibility and may be added to the invoice where the law requires.

9.4 Price changes

The Company may modify prices, Plans, quotas, and features. Changes to existing subscriptions take effect in the Billing Period following notice, sent at least fifteen (15) days in advance to the registered email. A User who does not accept the new price may cancel before the next renewal date; cancellation is their sole remedy.

10. AUTOMATIC RENEWAL, BILLING, AND PAYMENT METHODS

The User is responsible for keeping payment information up to date. If a charge is declined, the Company may suspend the Service, retry the charge up to three (3) times, charge late fees of 1.5% per month (or the maximum permitted by law), and charge reasonable collection costs, including attorneys’ fees to the extent permitted by law.

CANCELLATION ONLY STOPS FUTURE RENEWALS and takes effect at the end of the current Billing Period. The User retains access until that date but has NO right to a pro-rata refund for the remaining period, except as expressly required by mandatory law.

Cancellation may be made at any time, online, simply and without obstacles, from the Account settings — at least by the same means used to subscribe — or by writing to [email protected]. This simple cancellation mechanism is offered to ALL Users, not only residents of states that require it, in accordance with the FTC “negative option” / “click-to-cancel” rule. The Company will provide email confirmation within five (5) Business Days.

11. NO-REFUND POLICY

Due to the digital, immediate, and consumptive nature of the Service (instant access, real-time consumption of computing capacity, AI model processing, cloud storage, and other non-recoverable resources), the Company does NOT offer refunds for the following causes, among others:

Dissatisfaction with the AI-Generated Content, its quality, accuracy, originality, or performance.
Non-use or partial use of the Service during the Billing Period.
Voluntary cancellation before the end of the Billing Period.
Change of mind, error in Plan selection, or accidental purchase.
Interruptions, technical failures, maintenance, bugs, or downtime.
Modifications, suspensions, or discontinuation of features.
Changes in social media algorithms or third-party platform policies.
Lack of virality, reach, engagement, conversions, sales, or any result.
Account suspension or termination for breach.
Penalties, blocks, or demonetization on third-party platforms arising from use of the content.
Incompatibility with the User’s devices, systems, or browsers.
Loss of unused AI Credits at the end of the Period.

This clause applies to the maximum extent permitted by applicable law. Where a mandatory consumer-protection rule (including, without limitation, the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act — N.J.S.A. 56:12-14, the New Jersey Consumer Fraud Act — N.J.S.A. 56:8-1 et seq., or equivalent laws in other states or jurisdictions) requires a refund, withdrawal right, or return, the Company will strictly comply, limiting the refund to the amount and period exactly required by such law.

Any chargeback initiated without first exhausting the Company’s support process may result in suspension of the Account and, to the extent permitted by applicable law, a reasonable administrative dispute fee and collection actions. The Company will not report to credit bureaus except to the extent permitted by applicable law (including the Fair Credit Reporting Act).

12. FREE PLAN, TRIALS, AND PROMOTIONS

The Company may offer free plans (Free), free trials, discounts, promotional credits, coupons, limited-time offers (including “30% off for life”), referral codes, and promotions, subject to the specific terms published at the time of the promotion.

The Company reserves the right to modify, limit, suspend, or cancel any promotion, and to verify User eligibility. Promotions are limited to one (1) per person and Account, unless otherwise stated. Abuse, fraud, or account multiplication will result in cancellation without refund.

Where a free trial automatically transitions to a paid Plan, the Company will send notice at least three (3) Business Days before the first charge, in accordance with applicable state laws (including California Business & Professions Code §§ 17600-17606).

13. STATE-SPECIFIC NOTICES (USA)

If the User resides in one of the following U.S. states, the following provisions supplement these Terms and prevail in case of conflict with respect to Users of those states:

13.1 New Jersey (TCCWNA — N.J.S.A. 56:12-14 et seq.)

Nothing in these Terms limits or purports to limit any rights that New Jersey law grants on a mandatory, non-waivable basis to consumers. In particular, the warranty disclaimers (Section 21), the limitation of liability (Section 22), and the indemnification (Section 23) do NOT apply to consumers residing in New Jersey to the extent New Jersey law prohibits; with respect to such consumers, those clauses apply only as far as that law permits. Provisions of these Terms stating that “some jurisdictions do not allow” certain exclusions or limitations are understood to be fully applicable to New Jersey residents to the extent New Jersey law prohibits such limitation.

13.2 California (Automatic Renewal Law — ARL)

Under California Business & Professions Code §§ 17600-17606, Users residing in California receive: (i) clear and conspicuous disclosure of the auto-renewal terms before charging; (ii) written confirmation of those terms after subscribing; (iii) an auto-renewal reminder between 3 and 21 days before each renewal for annual or longer subscriptions; (iv) a one-click online cancellation mechanism, available 24/7 without contacting customer service; (v) if a free trial transitions to a paid Plan, additional disclosure of the first charge amount. California Users may cancel and request a refund of charges made without the required disclosures by writing to [email protected].

13.3 New York

Users residing in New York may cancel subscriptions in the same manner in which they were contracted (online cancellation for subscriptions contracted online). The Company will provide renewal reminders in accordance with N.Y. Gen. Bus. Law § 527-a and concordant rules in effect.

13.4 Other states

The Company will comply with the auto-renewal, pre-charge disclosure, pre-renewal reminder, and online cancellation requirements of the legislation of each state where the User resides (including Oregon, Illinois, Vermont, Maine, North Carolina, Tennessee, Florida, Wisconsin, South Carolina, Hawaii, Iowa, Utah, Washington, the District of Columbia, and others). Where there is a conflict between these Terms and a mandatory state rule, the mandatory rule prevails, without affecting the validity of the rest of the document.

13.5 Users outside the U.S.

Users residing outside the U.S. (including the European Union, United Kingdom, Brazil, Mexico, Canada, and others) acknowledge that the Service is operated from the U.S., that its use involves an international transfer of data to the U.S. (with the safeguards in Section 24), and that the consumer-protection legislation of their country may grant additional mandatory rights, which the Company will honor to the extent required by such legislation.

14. ACCEPTABLE USE AND PROHIBITED CONDUCT

The User agrees to use the Service exclusively for lawful purposes. Without limiting the non-exhaustive nature of this list, it is PROHIBITED to use the Service to:

Produce illegal content or content that infringes third-party rights under federal, state (including New Jersey), or local laws.
Defamation, libel, harassment, cyberbullying, doxxing, or invasion of privacy.
Non-consensual sexually explicit material, non-consensual pornography, child sexual abuse material (CSAM), or content sexualizing minors.
Deepfakes, impersonations, or falsified content of real persons without their express and verifiable consent.
Content that promotes, incites, or glorifies violence, terrorism, extremism, or racial, ethnic, religious, gender, sexual-orientation, or gender-identity hatred.
Disinformation, fake news, deceptive electoral propaganda, or political manipulation.
Promotion or facilitation of illegal activities (drugs, weapons, trafficking, fraud, money laundering, illegal hacking, identity theft, scams).
Pyramid schemes, Ponzi schemes, financial fraud, illegal MLM, or false income promises.
Concealing the AI origin of content where the law or platforms require disclosure.
Uploading viruses, malware, ransomware, spyware, worms, trojans, or malicious code.
Spam, phishing, smishing, vishing, unsolicited bulk messaging (CAN-SPAM Act, TCPA).
Collecting Personal Data of other users without consent.
Attacking (DDoS, brute force), overloading, or disrupting the Service infrastructure.
Generating content in regulated sectors without authorizations (medical, legal, financial, psychological, nutritional, tax).
Infringing intellectual property, copyright, trademark, patent, trade secret, or publicity rights.
Violating COPPA, HIPAA, GLBA, FERPA, GDPR, UK GDPR, CCPA/CPRA, NJ Data Privacy Act, LGPD, or other data protection laws.
Infringing the Terms of Service of third-party platforms (TikTok, Instagram, YouTube, LinkedIn, Meta, X).
Any other conduct the Company reasonably determines to be contrary to the spirit or letter of these Terms.

The Company is NOT obligated to monitor use but reserves the right to do so, remove User Content, suspend or terminate Accounts, and cooperate with authorities, in accordance with the law. Repeated violations will result in termination.

15. AI-GENERATED CONTENT

15.1 Probabilistic nature

AI-Generated Content is the product of probabilistic models and may be inaccurate, biased, incomplete, offensive, false, hallucinated, outdated, repetitive, or inadequate. The Service does NOT replace human professional judgment or licensed legal, medical, financial, accounting, or professional advice.

15.2 User verification and responsibility

The User is solely responsible for reviewing, verifying, editing, validating, and approving all AI-Generated Content before its use, publication, or distribution. The Company is NOT responsible for the truthfulness, accuracy, originality, suitability, legality, or consequences thereof.

15.3 Originality and similarity

AI-Generated Content may be similar or identical to content generated for other users. The Company does NOT guarantee uniqueness or originality and is NOT liable for claims arising from similarity or duplication.

15.4 Ownership and registrability

Subject to payment and compliance with these Terms, the Company assigns to the User any rights it may have in the AI-Generated Content for the User’s commercial use, to the extent transferable under applicable law. Under Thaler v. Perlmutter and U.S. Copyright Office guidance, content lacking sufficient human authorship may not be registrable for copyright. The Company does NOT guarantee registrability or exclusivity.

15.5 Platform compliance

The User is solely responsible for complying with the policies of TikTok, Instagram, YouTube, LinkedIn, Meta, X, and other platforms regarding AI content, disclosure, copyright, and monetization. The Company is NOT liable for suspensions, blocks, demonetization, removals, loss of followers, or penalties on third-party platforms.

15.6 FTC disclosure

Where the User publishes AI-Generated Content in contexts requiring disclosure under Federal Trade Commission guidance (endorsements, sponsorships, affiliate materials, or testimonials), the User is solely responsible for making the appropriate disclosures under 16 C.F.R. Part 255.

15.7 Third-party models

The Platform may use models from OpenAI, Anthropic, Google, Meta, Mistral, or others. Use of the Service may be subject to those providers’ acceptable use policies, which the User agrees to comply with.

16. COMPANY INTELLECTUAL PROPERTY AND PUBLICITY RIGHTS

All rights in the Service, the Platform, the websites, the software, algorithms, frameworks (Hook-Story-Offer, AIDA, PAS, and others developed by the Company), internal prompts, pipelines, databases, code, design, interface, graphics, logos, trademarks (“Krellot”, “Krellot.ai”, “Kreate. Strike. Go viral.”), trade names, domains, slogans, documentation, and materials are the exclusive property of the Company and/or its licensors, protected by U.S., New Jersey, and international intellectual property laws.

These Terms do NOT grant IP rights in the Service except the limited license in Section 8. Unauthorized use constitutes infringement and will give rise to applicable legal actions.

Publicity rights and testimonials. The Company may quote, reproduce, and publish reviews, testimonials, comments, ratings, and public posts that the User has voluntarily made about the Service (including on social media or review platforms). To use the User’s name, logo, or marks in customer lists, case studies, landing pages, or advertisements, the Company will obtain the User’s consent (which may be granted at signup or separately), and the User may revoke it at any time by writing to [email protected], applicable to future uses. The Company may use screenshots and anonymized/aggregated metrics that do not identify the User.

17. USER CONTENT AND LICENSE GRANTED TO THE COMPANY

The User retains ownership of their Content. By uploading, entering, or transmitting it, the User grants the Company a worldwide, non-exclusive, royalty-free license, limited to the purposes of operating, securing, and improving the Service, and sublicensable only to the sub-processors and technology providers strictly necessary to provide the Service, in order to: (i) host, store, copy, process, adapt, and transmit the User Content; (ii) operate and improve the Service; (iii) run AI models and produce AI-Generated Content; (iv) comply with legal obligations; (v) prevent fraud and abuse; (vi) develop new features; (vii) generate anonymized and aggregated data in accordance with the Privacy Policy.

Term of the license. This license subsists while the User uses the Service and during the reasonable backup/retention period after termination described in Section 29; it ends when the Content is deleted, except with respect to (a) aggregated/anonymized data already generated and (b) copies the Company must retain by legal obligation. The Company will not use identifiable User Content to train its own or third-party AI models, unless the User expressly authorizes it or the use is limited to aggregated/anonymized data not attributable to the User, in accordance with the Privacy Policy.

The User represents and warrants that they have all rights, licenses, consents, and authorizations necessary over the Content, and that it does not infringe third-party rights or violate laws. The Company is NOT obligated to store, back up, or retain the Content and may delete it in accordance with its retention policy (30 days post-termination, unless mandatory legal retention applies). The User is responsible for their own backups.

18. TEAM ACCOUNTS AND AGENCY PLANS

Pro, Agency, and any other multi-user Plan allow the Account holder (the “Account Administrator”) to invite additional users (“Sub-Users”) up to the number of seats authorized by the Plan.

18.1 Joint and several liability

The Account Administrator is jointly, severally, and subsidiarily liable for all activities, conduct, and breaches of Sub-Users under their Account, including violations of Section 14, posting of prohibited content, misuse of features, abuse of AI Credits, and any claim arising from Sub-Users’ actions.

18.2 Sub-User management

The Account Administrator is responsible for: (i) verifying that Sub-Users meet the eligibility requirements (Section 3); (ii) ensuring they accept these Terms; (iii) revoking access when a Sub-User leaves the team; (iv) managing permissions and settings; (v) being responsible for all invoices and financial obligations of the Plan.

18.3 End-customer data

If the User is an agency and uses the Service to manage content for its own clients (“End Customers”), the User is solely responsible for: (i) obtaining the necessary consents, licenses, and authorizations from its End Customers; (ii) complying with applicable data protection laws; (iii) entering into adequate agreements with its End Customers. The Company does NOT maintain a direct contractual relationship with the User’s End Customers.

18.4 Change of Administrator

A change of Account Administrator must be notified to the Company with documentary verification. Until the Company confirms the change, the previous Administrator remains responsible.

19. ASSOCIATES PROGRAM AND REFERRALS

The Company operates an Associates Program under which eligible Users may receive commissions or benefits for referring paying subscribers. Participation is subject to these Terms and to the specific Associates Program Terms, which the User must accept separately.

The Company reserves the right to: (i) determine eligibility; (ii) calculate and modify commissions, percentages, minimum payment thresholds, and methods; (iii) exclude referrals for fraud, self-referrals, multiplication, manipulation, or breach; (iv) withhold, suspend, reverse, or void payments for the foregoing causes; (v) modify, suspend, or terminate the Program, without affecting commissions already accrued and payable under the Program Terms.

19.1 Independent contractor status

Associates are independent contractors and are NOT employees, agents, representatives, or partners of the Company. Associates are solely responsible for all taxes and tax obligations arising from the commissions received.

19.2 Mandatory tax documentation

As a condition for receiving any payment, the Associate must provide the tax documentation required by the IRS and/or applicable tax authorities:

Associates with a U.S. tax domicile: a complete and current Form W-9.
Associates with a tax domicile outside the U.S.: Form W-8BEN (individuals) or W-8BEN-E (entities), with residency certification where a double-taxation treaty applies.
Any additional form required by local jurisdictions.

The Company will withhold federal taxes under 26 U.S.C. §§ 1441-1442 and applicable regulations where appropriate. Failure to timely provide tax documentation may result in: (i) payment suspension; (ii) additional “backup withholding” at the maximum applicable rate; (iii) cancellation of the Associate account; (iv) reversal of pending commissions after twelve (12) months without valid documentation.

19.3 Tax reporting (Form 1099 and equivalents)

The Company will issue Form 1099-NEC (or the equivalent in effect) to Associates with a U.S. tax domicile who receive USD 600 or more in a tax year. The Associate is responsible for reporting such income.

19.4 Mandatory FTC disclosure

Associates agree to clearly and conspicuously disclose their material connection to the Company in all promotion of the Service, under 16 C.F.R. Part 255. Non-compliance will result in termination without improperly accrued pending payment.

20. SOLE USER RESPONSIBILITY AND NO LIABILITY FOR MISUSE

The User is solely responsible for:

Determining the suitability of the Service and the AI-Generated Content for their purposes.
Reviewing, verifying, editing, and approving all AI-Generated Content before use.
Complying with all applicable laws, regulations, rules, and platform policies.
Obtaining licenses, permits, consents, and rights over all incorporated material.
Making AI disclosures when legally required.
Complying with FTC advertising disclosures (sponsorships, affiliates, endorsements).
Paying all taxes arising from their activities.
Maintaining their own backups of the User Content.
Implementing reasonable security measures on their devices.
Notifying the Company of any abusive conduct detected in the Service.

Subject to Section 22 and applicable mandatory law, the Company will NOT be liable for: (a) legal, regulatory, contractual, or reputational consequences suffered by the User or third parties; (b) loss of revenue, customers, opportunities, positioning, reach, engagement, followers, monetization, accounts, or reputation; (c) errors or omissions in the AI-Generated Content; (d) infringement of third-party rights through use of the content; (e) the User’s violations of platform policies; (f) abusive, fraudulent, criminal, or unauthorized uses.

21. DISCLAIMER OF WARRANTIES (“AS IS”)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, LICENSORS, PARTNERS, AND CONTRACTORS (the “EXEMPT PARTIES”) DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, USAGE OF TRADE, OR COURSE OF DEALING.

WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT: (a) THE SERVICE WILL MEET THE USER’S REQUIREMENTS; (b) IT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) RESULTS WILL BE ACCURATE, RELIABLE, ORIGINAL, OR USEFUL; (d) QUALITY WILL MEET EXPECTATIONS; (e) ERRORS WILL BE CORRECTED; (f) THE AI CONTENT WILL BE UNIQUE, ORIGINAL, OR REGISTRABLE; (g) IT WILL PRODUCE VIRALITY, REVENUE, OR COMMERCIAL RESULTS.

Some jurisdictions do not allow certain warranty exclusions; in such cases, warranties will be limited to the minimum permitted by law. For consumers residing in New Jersey, Section 13.1 also applies.

22. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE EXEMPT PARTIES ARISING FROM OR RELATING TO THE SERVICE AND THESE TERMS WILL NOT EXCEED THE GREATER OF: (i) THE TOTAL FEES ACTUALLY PAID BY THE USER TO THE COMPANY IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED U.S. DOLLARS (USD 100).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE EXEMPT PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, NOR FOR LOST PROFITS, LOSS OF DATA, GOODWILL, OPPORTUNITIES, OR REPUTATION, EVEN IF ADVISED OF THE POSSIBILITY.

This limitation applies regardless of the nature of the cause of action (contract, tort, strict liability, warranty, statute, or any other theory) and is an essential basis of the agreement. Without this limitation, the prices of the Service would be substantially different.

Exceptions. The foregoing limitations do NOT apply to: (i) liability for willful misconduct or gross negligence; (ii) the Company’s express indemnification obligations, if any; (iii) liability that cannot be excluded or limited by mandatory law, including the non-waivable rights of New Jersey consumers (Section 13.1) and of other jurisdictions. Some jurisdictions do not allow certain limitations; in such cases, liability will be limited to the minimum permitted by law.

23. INDEMNIFICATION BY THE USER

The User agrees to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, shareholders, employees, agents, providers, licensors, partners, and contractors from any claim, demand, action, proceeding, liability, judgment, penalty, fine, damage, loss, cost, or expense (including reasonable attorneys’ fees) arising from or relating to:

The use or misuse of the Service by the User, by anyone accessing their Account, or by Sub-Users.
The User Content uploaded, transmitted, or stored.
The use, publication, distribution, or exploitation of the AI-Generated Content.
Breach of these Terms, the Legal Documents, representations, or warranties.
Infringement of third-party rights (IP, privacy, publicity).
Violation of laws, regulations, or platform policies.
Disputes with third parties, including other users, End Customers, or consumers.
The negligence, willful misconduct, or improper conduct of the User, its employees, contractors, or agents.

The Company may assume the exclusive defense and control of any matter subject to indemnification, in which case the User will cooperate and will not settle without the Company’s written consent. This indemnification obligation does not extend to the portion of liability attributable to the Company’s willful misconduct or gross negligence.

24. PRIVACY, DATA PROTECTION, AND DPA

The processing of the User’s Personal Data is governed by the Privacy Policy at https://krellot.ai/privacy, which is incorporated by reference.

If the User processes third-party Personal Data through the Service (for example, End-Customer data or audiences on Pro/Agency plans), the User will act as controller and the Company as processor under a separate Data Processing Agreement (DPA).

24.1 Data Processing Agreement (DPA)

The Company offers a standard DPA aligned with: (i) GDPR (Regulation EU 2016/679); (ii) UK GDPR; (iii) the European Commission’s Standard Contractual Clauses (SCCs) for international transfers (Decision 2021/914 and the UK IDTA supplement); (iv) CCPA/CPRA; (v) the New Jersey Data Privacy Act; (vi) LGPD (Brazil); and other applicable laws. Business and Agency-plan Users may request it by writing to [email protected]. Its execution is a precondition for processing End-Customer Personal Data.

24.2 Sub-processors

The Company uses sub-processors (hosting, AI, analytics, payments, and communications). The up-to-date list is available at https://krellot.ai/privacy#sub-processors or on request. The Company may update the list with fifteen (15) days’ prior notice; Users may object and, in that case, their sole remedy is to terminate the subscription.

24.3 Sensitive data

The User agrees NOT to enter into the Service health data (PHI/HIPAA), financial data subject to GLBA, biometric data, minors’ data, or any sensitive data without the Company’s prior express authorization and the execution of the corresponding additional agreements (including a Business Associate Agreement where HIPAA applies).

24.4 International transfers

The Service is operated from the U.S. Use of the Service involves a transfer of data to the U.S., relying primarily on the Standard Contractual Clauses (SCCs) and other recognized transfer mechanisms, together with technical measures (encryption in transit and at rest, access controls). Consent is used only on a residual basis where the law permits, in accordance with the Privacy Policy.

25. COOKIES AND TRACKING TECHNOLOGIES

The site and the Service use cookies, pixels, beacons, scripts, identifiers, and analytics tools (Sentry, Google Analytics, Meta Pixel, others). More information in the Cookie Policy at https://krellot.ai/privacy#cookies. Where required by law (GDPR/ePrivacy/LGPD), the Company obtains prior granular consent for non-essential cookies through a cookie banner; continued use does not replace such consent where it is mandatory.

26. THIRD-PARTY SERVICES AND INTEGRATIONS

The Service may contain links, integrations, or references to third-party services (payment processor Stripe; AI providers OpenAI, Anthropic, Google; social networks; analytics). The Company is NOT responsible for the availability, accuracy, content, privacy practices, or conduct of such third parties. Use is subject to each third party’s terms.

27. COPYRIGHT AND DMCA POLICY

The Company complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If your work has been reproduced without authorization, send a notice to the DMCA Agent with: (a) a physical or electronic signature; (b) identification of the work; (c) identification and location of the infringing material; (d) contact information; (e) a good-faith statement; (f) a statement under penalty of perjury.

DMCA Agent: Legal Department, Krellot LLC · [email protected] · 500 Paterson Plank Rd, Union City, NJ 07086. False notices will give rise to liability under 17 U.S.C. § 512(f). The Company may terminate the Accounts of repeat infringers.

28. SUSPENSION AND TERMINATION

The Company may suspend, restrict, or terminate the Account without obligation to refund for: (i) breach of these Terms; (ii) reasonable suspicion of improper, fraudulent, abusive, or illegal use; (iii) authority requirement; (iv) unjustified chargebacks; (v) legitimate operational, technical, or commercial reasons; (vi) discontinuation of the Service. Except in cases of security risk, fraud, or legal requirement, the Company will endeavor to give reasonable notice.

The User may terminate their subscription at any time from the Account. Termination takes effect at the end of the current Period with no right to a refund (Section 11), except as required by mandatory law.

Provisions that by their nature survive termination will remain in force (see Section 45).

29. EFFECTS OF TERMINATION

Upon termination: (i) the User’s access will cease; (ii) unused Credits expire; (iii) Fees paid are not refunded, except as required by mandatory law; (iv) the Company will retain the User Content for thirty (30) days post-termination to allow reasonable export, after which it may permanently delete it without liability. The User is responsible for exporting their data before termination.

30. MODIFICATIONS TO THE TERMS

The Company may modify these Terms. Material modifications will be communicated through: (i) a notice on the site; (ii) an in-Service notification; and/or (iii) an email to the registered address, at least fifteen (15) days in advance, unless urgent circumstances (security, fraud, legal requirement) require a shorter period.

Rejection right and pro-rata refund. If the User does not accept a material modification, they may reject it by written notice to [email protected] within thirty (30) days of the notice. In that case: (i) the subscription will be cancelled effective on the modification’s effective date; (ii) the Company will refund pro-rata the unused portion of the Billing Period following the effective date. This rejection right does NOT apply to modifications required by law, security, fraud, or non-material changes.

Continued use of the Service after the effective date constitutes acceptance.

31. DISPUTE RESOLUTION AND BINDING ARBITRATION

31.1 Mandatory prior negotiation

Before any formal proceeding, the parties will attempt to resolve disputes in good faith through direct negotiation. The User must send written notice to [email protected] with: (i) their name; (ii) a detailed description of the claim; (iii) the specific remedy sought. The parties will negotiate for at least thirty (30) calendar days before proceeding to arbitration.

31.2 Binding individual arbitration

If negotiation does not resolve the dispute, ANY controversy relating to these Terms, the Service, the Associates Program, or the relationship between the parties (including pre-contractual, contractual, extra-contractual, statutory, fraud, or tort claims) will be finally resolved by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and/or Commercial Arbitration Rules.

The arbitration will be conducted by one (1) neutral arbitrator. Seat: Hudson County (Union City), New Jersey, USA. Language: English (or Spanish by written agreement). Substantive law: New Jersey, excluding conflicts of law. The award will be final, binding, and enforceable in any competent court. This agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

Costs: in accordance with the AAA rules. For consumer claims under USD 10,000, the Company will pay the administrative costs and arbitrator’s fees. The prevailing party may recover reasonable attorneys’ fees where the law or AAA rules permit.

31.3 Exceptions to arbitration

The following are excluded: (i) collection actions by the Company; (ii) actions to protect intellectual property (injunctions); (iii) claims that qualify for small claims court in NJ, while they remain in that forum; (iv) matters that mandatory federal or state law requires to be resolved judicially.

31.4 Arbitration opt-out right (30 days)

The User may opt out of the arbitration agreement (Section 31) and the class action waiver (Section 32) by sending written notice to [email protected] within thirty (30) days of the date they first accepted these Terms, stating their full name, registered email, and an unequivocal statement that they wish to opt out of arbitration. A timely opt-out does not affect the other provisions of these Terms, is free of charge, and does not condition access to the Service. If the User opts out, disputes will be resolved before the competent courts under Section 33.

31.5 Anti-mass arbitration (bellwether)

If twenty-five (25) or more substantially similar arbitration claims (sharing counsel, factual basis, or legal theory) are filed against the Company within sixty (60) days, the parties agree to: (a) cooperate in good faith to select ten (10) representative cases (“Bellwether Cases”), five (5) per side, which will proceed to arbitration in parallel; (b) stay the remaining cases until the Bellwether Cases are resolved; (c) after such resolution, participate in mandatory good-faith mediation for at least sixty (60) days; (d) if mediation does not resolve them, the remaining cases will proceed to individual arbitration under this Section 31. Statutes of limitations will be tolled during this procedure.

32. CLASS ACTION AND JURY TRIAL WAIVER

Unless the User exercises the opt-out in Section 31.4, the User and the Company waive the right to:

Participate as plaintiff, defendant, or class member in any class action, representative action, consolidated action, or other collective proceeding. All disputes will be resolved on an INDIVIDUAL basis.
Participate in any Private Attorney General (PAGA or equivalent) proceeding, to the extent permitted by law.
A jury trial in any judicial proceeding that, by the exceptions in Section 31.3, reaches the courts.

To the extent applicable law does not permit the waiver of a representative action (for example, the representative portion of PAGA in California), that portion will be heard before the competent court, stayed while the individual claims are resolved in arbitration, without invalidating the rest of this Section. If the waiver is held invalid as to a specific claim, that claim will be brought in the competent court under Section 33, but the others will continue in individual arbitration.

33. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflicts of law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the Uniform Computer Information Transactions Act (UCITA) is expressly excluded. This choice of law does not deprive consumers of the protection of the mandatory rules of their jurisdiction of residence.

For matters not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts of Hudson County, NJ, and waive objections of personal jurisdiction, forum non conveniens, or venue, except mandatory consumer rights.

34. TIME LIMIT FOR CLAIMS

ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR FROM WHEN THE CAUSE OF ACTION AROSE. AFTER THAT PERIOD, THE CLAIM IS EXTINGUISHED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Exceptions by mandatory law. Where a mandatory law establishes a longer limitation period that cannot be validly shortened by contract (including, without limitation, the New Jersey Consumer Fraud Act — N.J.S.A. 56:8-1 et seq., claims under TCCWNA — N.J.S.A. 56:12-14 et seq., or equivalent federal or state laws), the minimum non-waivable statutory period will apply, without affecting the validity of the rest of this Section or the document.

35. NOTICES

Legal notices to the Company: Krellot LLC · Attn: Legal Department · 500 Paterson Plank Rd · Union City, NJ 07086 · USA · Email: [email protected].

Notices to the User: by (i) email to the registered address; (ii) notice in the Service or site; or (iii) any reasonable means. The User is responsible for keeping their email up to date. Electronic notices are deemed received on the Business Day following dispatch.

36. FORCE MAJEURE

The Company will not be liable for failures or delays caused by circumstances beyond its reasonable control, including: natural phenomena, earthquakes, floods, fires, pandemics, wars, terrorism, cyberattacks, DDoS, internet provider failures, AI provider failures (OpenAI, Anthropic, Google, others), hosting failures (AWS, Google Cloud, Azure), payment processor failures, power outages, strikes, government acts, sanctions, embargoes, regulations, and similar events.

37. ASSIGNMENT

The User may NOT assign, transfer, delegate, or sublicense these Terms without the Company’s prior written consent. Any assignment without consent is void. The Company may assign these Terms, in whole or in part, to affiliates, successors, or third parties, upon notice, subject to substantially equivalent privacy obligations.

38. WAIVER, SEVERABILITY, AND CUMULATION

The Company’s failure to exercise or delay in exercising a right will not constitute a waiver. Any waiver must be in writing and signed by an authorized representative.

If a provision is held invalid, illegal, or unenforceable, it will be construed in the narrowest manner necessary to make it enforceable or, failing that, severed, with the rest remaining in full force. Remedies are cumulative.

39. INTERPRETATION

Headings are for convenience. “Includes”, “including”, and similar terms are understood to be followed by “without limitation”. Use of one gender includes the others. The singular includes the plural. In the event of a conflict between the Spanish and English versions of these Terms, the English version, which the Company designates as the controlling version, will prevail.

40. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Associates Program Terms, DPA (where applicable), and other Legal Documents, constitute the complete and exclusive agreement between the parties, superseding any prior agreement. No verbal statement will be binding.

41. CONSENT TO ELECTRONIC COMMUNICATIONS

The User consents to receive all communications, notices, disclosures, contracts, receipts, invoices, and notifications in electronic format (email, Platform notifications, in-Service messages), under the E-SIGN Act (15 U.S.C. § 7001) and the New Jersey UETA. The User may withdraw this consent in accordance with the law, which may require termination of the Service if electronic delivery is essential.

42. RELATIONSHIP OF THE PARTIES

The parties are independent contractors. Nothing creates a partnership, joint venture, agency, fiduciary, employment, franchise, or representation relationship. Neither party has authority to bind the other.

43. EXPORT CONTROL AND SANCTIONS

The Service may be subject to the Export Administration Regulations (EAR), ITAR, and OFAC sanctions. The User represents: (i) they do not reside in embargoed countries; (ii) they are not on sanctions lists; (iii) they will not use the Service for prohibited purposes (nuclear, chemical, biological weapons, or missiles).

44. U.S. GOVERNMENT USERS

The Service is “commercial computer software” and “commercial computer software documentation” under 48 C.F.R. § 12.212 and § 227.7202. Any use, duplication, or disclosure by the U.S. Government is subject to the restricted rights set forth in these Terms.

45. SURVIVAL

The following survive termination, without limitation: Sections 11 (No Refunds), 15 (AI Content), 16 (Company IP), 17 (User Content), 20 (User Responsibility), 21 (Disclaimer of Warranties), 22 (Limitation of Liability), 23 (Indemnification), 31 (Arbitration), 32 (Class Action Waiver), 33 (Governing Law and Jurisdiction), and 34 (Time Limit for Claims), as well as others of a similar nature.

46. CONTACT

For inquiries, claims, or notices:

Krellot LLC

Attn: Legal Department

500 Paterson Plank Rd, Union City, NJ 07086, United States of America

Single contact (legal, support, billing, privacy, security, DMCA): [email protected]

Website: https://krellot.ai

47. VERSION HISTORY

v2.1 — June 2, 2026: legal review and corrections.

v2.0 — initial version.